Support

Need help with Bazaar Tycoon? Write to info@tuzunstudio.com. Please include your player name (Settings, bottom of the window) so we can find your account. We answer within a few working days.

Common questions

I bought something and did not receive it

Close and reopen the game while connected to the internet. If the item is still missing, email us the Google Play order number (it starts with GPA) and your player name.

Can I move my progress to a new phone?

Your progress is stored on our server and linked to the game installed on your device. If you change phones, contact us before uninstalling and we will help you move the account.

How do I get a refund?

Purchases are processed by Google Play. Refunds follow Google Play's refund policy; you can request one from your Google Play order history.

How do I delete my account?

In the game: tap your picture, open Settings, choose Delete Account. Without the game: see Delete account.

Someone is misbehaving in guild chat

Offensive words are hidden automatically. To report a player, email us the guild name, the player name and what happened. We remove accounts that harass others or cheat.